On this page
1. Introduction
Health Vital Fitness ("we", "us", "our") operates the healthvitalfitness.com website and the clinic located at 1650 W 17th St, Chicago, IL 60608, USA. We are committed to protecting the privacy and security of the personal information you share with us, including information about your health.
This policy explains what we collect, why we collect it, who we may share it with, and the rights and choices you have. It applies to information gathered through our website, by phone, by email and in person at our clinic.
By using our website or services, you agree to the practices described here. If you do not agree, please do not submit personal information to us.
2. Information We Collect
Information you give us
- Contact details — your name, email address, telephone number and postal address.
- Appointment and enquiry details — the content of the forms you complete, including our contact form and newsletter forms.
- Newsletter information — your name, email address, date of birth, topic preferences and the consent you give when subscribing or unsubscribing.
- Health information — details you choose to share about your symptoms, conditions, medication, family history or lifestyle so that we can provide appropriate care.
- Payment and insurance information — where relevant, details needed to process payment or verify cover.
Information collected automatically
- Technical data — IP address, browser type, device type, operating system and referring page.
- Usage data — pages viewed, links clicked, time on page and general interaction patterns.
- Cookies and similar technologies — see the Cookies and Analytics section below.
Information from third parties
With your permission, we may receive information from other healthcare providers, laboratories, imaging services or insurers involved in your care.
3. How We Use Your Information
- To provide clinical care, arrange appointments and follow up with you after treatment.
- To answer your enquiries and communicate about our services.
- To send newsletters and updates where you have asked to receive them.
- To verify identity when you subscribe to, change or unsubscribe from our newsletter.
- To process payments, issue invoices and support insurance claims.
- To keep our records accurate, secure and up to date.
- To improve our website, services and patient experience.
- To meet legal, regulatory, safeguarding and professional obligations.
We do not use your health information for marketing, and we do not sell or rent personal information to anyone.
4. Consent and Your Choices
Where we rely on your consent — for example, to send you our newsletter — you can withdraw it at any time. Every newsletter includes an unsubscribe link, and you can also use our unsubscribe page.
Withdrawing consent for marketing does not affect the care we provide or any communication necessary for your treatment, appointments, billing or safety.
You can choose not to provide certain information, but this may limit our ability to answer your enquiry or deliver some services safely.
5. Sharing and Disclosure
We may share information in the following circumstances:
- Within your care team — clinicians and coordinators involved in looking after you.
- With other providers — specialists, laboratories, pharmacies or hospitals, where a referral or test is part of your care, and only the relevant information.
- With insurers — where needed to verify cover, obtain authorisation or process a claim.
- With service providers — trusted vendors who support our website, email, scheduling, payment processing and record systems, under contractual confidentiality and security obligations.
- Where required by law — in response to a valid legal request, or where necessary to prevent serious harm.
- In a business transfer — if our practice is reorganised or transferred, information may move to the successor, which must continue to protect it as described here.
We do not sell, rent or trade your personal information.
6. Data Security
We use administrative, technical and physical safeguards designed to protect your information against unauthorised access, loss, misuse or alteration. These include access controls, encryption in transit, staff training, secure storage and regular review of our practices.
No method of transmission or storage is completely secure, and while we work hard to protect your information, we cannot guarantee absolute security.
7. Data Retention
We keep personal information only as long as we need it for the purposes described in this policy, and to meet legal, professional and record-keeping obligations. Clinical records are retained for the period required by applicable law and professional guidance.
Newsletter subscription details are kept while your subscription is active. If you unsubscribe, we keep a minimal suppression record so that we do not email you again by mistake.
8. Your Rights
Depending on where you live, you may have the right to:
- Request a copy of the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to delete information, subject to our legal and professional retention duties.
- Object to, or ask us to restrict, certain types of processing.
- Withdraw consent where processing is based on consent.
- Ask us not to make decisions about you based solely on automated processing.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before we can act on your request.
9. Cookies and Analytics
Our website uses a small number of cookies and similar technologies to make the site work properly, remember your preferences and understand how visitors use our pages so we can improve them.
You can control cookies through your browser settings. Blocking some cookies may affect how certain parts of the site function.
10. Children's Privacy
We provide care to children with the involvement and consent of a parent or guardian. We do not knowingly collect personal information from children through our website without that involvement. If you believe a child has submitted information to us without consent, please contact us and we will remove it.
11. Third-Party Links
Our website may link to other sites, including map and directions services. We are not responsible for the content, security or privacy practices of those sites, and we encourage you to read their policies.
12. Changes to This Policy
We may update this policy from time to time to reflect changes in our services, the law or our practices. Any updated version will be published on this page, and material changes will be highlighted where appropriate.
13. Contact Us
If you have questions about this policy, or you would like to exercise your rights, please get in touch:
- Health Vital Fitness
- Address: 1650 W 17th St, Chicago, IL 60608, USA
- Phone: +1 312-226-0340
- Email: support@healthvitalfitness.com
You can also reach us through our contact page.
Questions about your information?
Our team is happy to explain what we hold, why we hold it and how you can change it.